This policy describes Interface Flor’s information gathering
and dissemination practices for the site [www.flor.com] (the
“Site”). Interface Flor is committed to protecting your
privacy on line. Interface Flor will not release any personally identifiable
information such as your name, address, e-mail address, phone number
or credit card information except as described in this policy. If
users have questions or concerns regarding this policy, they should
first contact 1-866-281-FLOR.
What Information
We Collect and Why
Our Site uses various forms for customers and other visitors to request
information and to order products and samples. As described below,
we collect personal information from customers and other visitors
primarily so that we may process their orders and requests, but also
so that we may enhance our services to our Web site visitors, make
each visit as pleasant and helpful as possible, and track trends and
statistics. During the checkout process on our Web site, we ask for
certain personal information (such as name, address, e-mail, telephone
number and credit card information) which is necessary to process
and ship orders or respond to requests. Personal information may be
transmitted to contracted third parties for the purpose of shipping
an order, sample or other items. We may also share or disclose information
in order to conform to or comply with legal requirements, to protect
the rights of Interface Flor or to act under exigent circumstances
to protect the personal safety of Interface Flor personnel or the
public.
The Site may collect non-personally identifiable information, such
as type of browser, operating system, domain name, or IP address.
Web servers automatically identify your computer by its IP address.
When you visit pages on our Web site, our servers may log your IP
address. We do not link IP addresses to any personally identifiable
information. Your IP Address is used to gather broad demographic information
only. A User Transaction ID is created each time you enter Interface
Flor Web sites. This ID is used to keep track of your order and other
requests.
Interface Flor may also give users the opportunity to answer questions
which assist us in our marketing efforts. It is optional for customers
to answer marketing questions. However, we encourage our customers
to answer these questions so we can provide a more personalized experience
on our Site.
Registration (Optional)
To most effectively use this Web site, a customer can complete our
registration process. During registration, we may ask a customer to
select unique identifiers (such as username and password) and provide
contact information (such as name, email address, day time phone numbers
and shipping address). We may also ask registered customers if they
would like to receive via e-mail special announcements or offers from
us. Customers may opt-out of receiving such e-mail (see the choice/opt-out
section below). Business partners and professional visitors requesting
access to specialized content areas may be required to provide identifying
information for verification purposes.
Cookies
You may have heard of the term "cookies". Cookies are routinely
used by most, if not all, E-commerce merchants, including Interface
Flor. Cookies are small blocks of text which are sent to your browser
from a Web site. We use 'persistent' and 'non-persistent' cookies
on our Site to provide you with the best presentation of the information
currently available. 'Persistent' cookies store text which is available
to us when you return to our Site. 'Non-persistent' cookies are temporary
information which is eliminated once you close your internet browser
and/or shut down your computer. Only our Site has access to the information
in our cookies. This information about the user enables us to track
and personalize the Site to enhance your experience. For instance,
by setting a cookie on our Site, we can provide you with storage of
items in your shopping cart between visits.
These cookies can in no way be used by us or anyone else to get data
from your hard drive, obtain your e-mail address or access sensitive
information about you as an individual. Cookies must meet strict specifications
to ensure that they are not used to compromise security.
If a user rejects the cookie, the user may still use our Site although
we will be unable to provide the user with the personalized shopping
experience we can offer using the cookie data. If you have any questions
about our use of cookies, please send e-mail to
.
Security
Interface Flor has security measures in place to provide protection
against the loss, misuse and alteration of the information under our
control. Strong precautions are taken to protect the information of
the users of our Site.
We take credit card information security seriously and use a variety
of technical solutions to make shopping safe at our Site. Your information
is encrypted and is protected utilizing the industry standard Secure
Sockets Layer (SSL) encryption software. While on a secure page, such
as our order form, the lock icon on the bottom of Web browsers such
as Netscape Navigator and Microsoft Internet Explorer becomes locked,
as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online,
we also protect user- information off-line. All of the information
of our Site’s users, including the sensitive information mentioned
above, is maintained in a restricted section in our offices. Only
those of our employees who need the information to perform a specific
job (for example, our account or customer service representatives)
are granted access to personally identifiable information. Furthermore,
our employees are kept up-to-date on our security and privacy practices.
You are solely responsible for maintaining the secrecy of passwords
which may be issued to you and/or any account information. Please
be careful and responsible whenever you are online.
Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure. As a result, while we strive to protect your personal
information, Interface Flor cannot warrant or ensure the security
of any information you transmit to us, and you do so at your own risk.
Once we receive your transmission, we make our best effort to ensure
its security on our systems.
If you have any questions about the security at our Site, you can
send an e-mail to
.
Links
Our sites contain links to other sites. While we enforce our privacy
policy with respect to information gathered on our Site, we are not
responsible for any information you provide to other Web sites you
may access through links on our Site.
Consent
By using our Site, you consent to the foregoing collection and use
of information by Interface Flor. This policy may change from time
to time, so please check back periodically.
Choice/Opt-Out
Our Site provides users the opportunity to opt-out of receiving communications
from us. To remove your information from our database so that you
will not receive future communications please send an e-mail to
.
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